SHIPPING POLICY

Shipping Policy

Thank you for shopping with KANDĒ! We’re committed to delivering your favorite sweets and treats! We take great care in preparing and packaging every order to ensure it leaves us in perfect condition. Due to the nature of our products please read the following carefully before placing your order. Please review our shipping policy below.

Order Processing

Processing Time: Orders are typically processed Monday - Wednesday (excluding weekends and holidays).

During high demand periods (e.g. holidays), processing times may be slightly extended. We’ll keep you informed of any delays.

You will receive a confirmation email with tracking details once your order has shipped.

Shipping Options & Rates

We offer a Flat Shipping Rate

Standard Shipping NZ (3–7 business days) – $8.00

Rural NZ (3-7 business days) - $12.00

FREE Delivery every Thursday to Nelson Hospital

Please enter Nelson Hospital Address as delivery address

Franklyn Street, Nelson South, 7010

Instruction Notes at checkout

Pick up - 14 Aranui Road, Precision Barbercraft

Delivery Area

We currently ship to:

New Zealand Wide

Tracking & Delivery Issues

Once your order ships, you will receive an email with a tracking number.

Please allow 24 hours for tracking information to update.

If your package is delayed, lost, or arrives damaged, contact us at kande.sugarbliss@gmail.com within 48 hours. We’ll do our best to make it right!

Important Notes

Please double check your shipping address before submitting your order.

Shipping times are estimates and not guaranteed. Weather and carrier delays may impact delivery.

Perishable items are non-returnable but may be eligible for replacement or store credit in case of verified damage.

Shipping Responsibility

Confectionary & Perishable Items

Please note that confectionary items are sensitive to heat, handling and transit conditions. Once shipped, products may be exposed to conditions outside of our control

For this reason:

We cannot guarantee the conditioin of confectionary once it is in transit.

Melted, softened or altered items due to shipping conditions are not eligible for refunds or replacements

To ensure your chocolates and confections arrive in perfect condition during warmer months:

We may only ship certain orders Monday through Wednesday to avoid weekend transit delays.

Damaged Goods

We take great care in packing your confections securely. However, if your order arrives damaged, please follow these steps:

1. Inspect your package upon delivery.

2. If you find any damage or quality issues, email us within 48 hours at kande.sugarbliss@gmail.com

3. Please include:

Your order number

A brief description of the issue

Clear photos of the damaged product and packaging

We will review your claim and offer a suitable resolution, which may include a replacement, store credit, or refund (depending on the situation).

Note: We are not responsible for damage caused by:

Delays or mishandling by the shipping carrier

Leaving packages outdoors in heat for extended periods

Incorrect address information provided by the customer

Questions?

We’re here to help! Contact our customer service team at kande.sugarbliss@gmail.com with any shipping related inquiries.